Refunds and cancellation

Last updated 15 October 2026

This page explains, in plain words, what happens to your money and your access when you cancel, when a trial ends, and when you ask for a refund. It sits alongside our Terms. Nothing here limits any right you have under the consumer law where you live.

1.Who handles your payment

Website subscriptions are sold through Polar, which acts as merchant of record: Polar takes the payment, issues the receipt and handles tax. Refunds go back through Polar to the card or method you paid with. Polar’s buyer terms also apply. Plans are bought on the web; the iPhone and Android apps don't sell plans yet.

2.The 7-day trial

Maker and Foundry plans, monthly or yearly, can start with a 7-day trial. We take your card at the start and charge nothing during the 7 days. We email you about a day before the first charge. Cancel before the trial ends and you pay nothing. If you don’t cancel, the price you chose is charged when the trial ends: $19 or $39 for a month, or $180 or $348 for a year, the early bird prices. One trial per customer.

3.Cancelling

You can cancel any time from Account → Plan & billing → Manage in Polar. Cancelling stops the next renewal. You keep your paid plan until the end of the period you have already paid for, then your account moves to Free. Your saved pieces stay in your account, and files you already downloaded are yours to keep. Free syncs up to 25 pieces; if you have more, new changes stop syncing to your account until you are back to 25.

4.Refunds

Yearly plans: if you ask within 14 days of the first yearly payment, we refund it in full.
Monthly plans: you can cancel any time to stop the next charge. We do not usually refund a month already started, but write to us if something went wrong and we will look at it.
A charge you did not expect (for example a renewal you meant to cancel, or a double charge): write to us and we will put it right.

To ask for a refund, email billing@vase3d.io from the address on your account and include the date of the charge. We aim to reply within two working days.

5.What a refund does to your plan

A full refund ends the paid plan straight away and your account moves to Free. A partial refund (for example a goodwill credit) leaves your plan running.

6.Questions

Write to billing@vase3d.io. A person reads every message.